FIRST STEP TECHNOLOGY LLC

PRIVACY POLICY

Effective Date: 07/20/2026 | This policy explains how First Step Technology LLC collects, uses, and protects information from visitors, contacts, and customers of firststeptechnologyllc.com.

1. Who We Are

First Step Technology LLC (“FST,” “we,” “us,” “our”) is a cybersecurity, technology risk, and compliance advisory firm based in Jacksonville, Florida. This policy covers firststeptechnologyllc.com and any related subdomains or properties we link to it.

2. Information We Collect

Information you provide directly

  • Contact form submissions: name, email, phone number, and message content (via our website contact/consultation forms)
  • Checkout/order information: name, billing address, email, phone number, and payment details (processed securely through our payment processor — we do not store full card numbers on our own servers)
  • Newsletter sign-ups: name and email address, if you subscribe
  • Any information you voluntarily share during a consultation, engagement, or podcast guest interview

Information collected automatically

  • Standard analytics data via Google Analytics (GA4): pages visited, time on site, device/browser type, approximate location (city/region level), and referral source
  • Cookies used for site functionality, analytics, and (if applicable) advertising — see Section 6 below

3. How We Use Your Information

  • To respond to inquiries and deliver requested consultations or services
  • To process orders and deliver digital products or schedule service engagements
  • To send order confirmations, receipts, and service-related communications
  • To send newsletter or marketing communications, only if you’ve opted in, with an unsubscribe option in every email
  • To understand site usage and improve content, service offerings, and site performance
  • To comply with legal, tax, and accounting obligations

4. How We Share Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the business — payment processors (e.g., WooPayments/Stripe/PayPal), email/newsletter platforms (e.g., Beehiiv), form and scheduling tools (e.g., Gravity Forms, Calendly), analytics providers (Google Analytics), and hosting/security providers — each bound by their own privacy and security obligations
  • Legal or regulatory authorities, if required by law, subpoena, or to protect our rights, property, or safety, or that of our clients
  • A successor entity, in the event of a merger, acquisition, or sale of business assets

5. Data Retention

We retain contact form and order information for as long as needed to provide services, meet legal/tax recordkeeping obligations, and maintain reasonable business records — generally no longer than 7 years for financial records, and indefinitely for newsletter subscribers until you unsubscribe.

6. Cookies & Tracking

This site uses cookies for core functionality, analytics (Google Analytics/GA4), and, if enabled, a cookie consent tool to manage your preferences. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.

7. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain data sharing (for example, under California’s CCPA/CPRA or similar state privacy laws). To exercise any of these rights, contact us using the information in Section 10 — we will respond within the time required by applicable law.

8. Children’s Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 13.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, consistent with our own advisory practice standards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

First Step Technology LLC

PO Box 350329, Jacksonville, FL 32235

Phone: 904-585-5499

Email: info@firststeptechnologyllc.com

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.