FIRST STEP TECHNOLOGY LLC
REFUND & CANCELLATION POLICY
Effective Date: 07/20/2026| This policy applies to all purchases made through firststeptechnologyllc.com, including digital products (guides, checklists, templates) and consulting/advisory services.
1. Overview
First Step Technology LLC (“FST,” “we,” “us”) sells two categories of products through this website: (a) instant-access digital downloads (guides, self-assessment checklists, and templates), and (b) professional advisory and consulting services (such as Security Exposure Assessments, Cloud Permission Risk Reviews, GRC Advisory, CMMC Advisory, and Cybersecurity Education & Training). Because these two categories work very differently, refund terms are addressed separately below.
2. Digital Products (Guides, Checklists, Templates)
Examples include, but are not limited to: the CMMC Level 1 Guide, CMMC Level 1 Self-Assessment Checklist, and any other downloadable PDF, Word, or Excel-based product sold through this site.
- Because digital products are delivered instantly and can be copied or saved once accessed, all sales of digital products are final once the file has been downloaded or the download link has been sent.
- If you have not yet downloaded the file and purchased in error (e.g., duplicate purchase, wrong product), contact us within 48 hours of purchase at the email below and we will review the request in good faith.
- If a digital product is materially defective (e.g., corrupted file, missing pages that were advertised as included), we will replace the file or issue a refund at our discretion.
Digital products purchased through third-party platforms (such as Gumroad or Amazon) are governed by that platform’s own refund policy in addition to these terms.
3. Advisory & Consulting Services
Examples include: Security Exposure Assessments, Cloud Permission Risk Reviews, CMMC & Compliance Advisory Services, GRC Advisory, Vendor/Third-Party Risk Support, AI-Assisted Workflow Consulting, and Cybersecurity Education & Training.
- Services are scheduled engagements. A non-refundable deposit or full payment may be required at booking, as specified on the applicable service product page or your signed Statement of Work (SOW).
- Cancellations made at least 5 business days before the scheduled engagement date are eligible for a full refund of any prepaid amount, less a $0 processing fee (adjust if you want to charge one).
- Cancellations made less than 5 business days before the scheduled engagement date are eligible for a 50% refund of prepaid fees.
- No refund is available once the engagement has begun (i.e., once assessment work, calls, or deliverable drafting has started), except where FST fails to deliver the agreed-upon scope.
- Rescheduling (rather than cancelling) is available at no charge with at least 2 business days’ notice, subject to availability.
4. How to Request a Refund or Cancellation
Email info@firststeptechnologyllc.com with your order number, the product or service purchased, and the reason for your request. We aim to respond within 2 business days.
5. Chargebacks & Disputes
We ask that you contact us directly before opening a payment dispute or chargeback with your bank or card issuer — most issues can be resolved faster and more simply this way. Charges from First Step Technology LLC will appear on your statement under a recognizable business descriptor. If you do not recognize a charge, please contact us first at info@firststeptechnologyllc.com or 904-585-5499 before disputing it with your bank.
6. Changes to This Policy
We may update this policy from time to time. The version posted on this page at the time of your purchase governs that transaction.
7. Contact
First Step Technology LLC
PO Box 350329, Jacksonville, FL 32235
Phone: 904-585-5499
Email: info@firststeptechnologyllc.com