FIRST STEP TECHNOLOGY LLC

TERMS & CONDITIONS

Effective Date: [Insert Date] | By purchasing a product, booking a service, or using this website, you agree to these Terms & Conditions.

1. Who We Are

First Step Technology LLC (“FST,” “we,” “us,” “our”) is a cybersecurity, technology risk, and compliance advisory firm based in Jacksonville, Florida, operating the website firststeptechnologyllc.com.

2. Nature of Our Services

FST provides cybersecurity advisory, governance/risk/compliance (GRC) consulting, cloud permission risk review, vendor risk support, AI-assisted workflow consulting, and cybersecurity education services, along with related digital educational products (guides, checklists, templates).

  • FST is not a law firm and does not provide legal advice. Nothing on this site, in a deliverable, or in a consultation constitutes legal advice or creates an attorney-client relationship.
  • FST is not a Managed Service Provider (MSP) and does not provide ongoing IT support, system administration, or incident remediation services unless explicitly agreed to in a separate signed engagement.
  • FST does not perform penetration testing or offensive security testing services.
  • Compliance guidance (including CMMC, HIPAA-adjacent, and state privacy law content) is provided based on publicly available frameworks and professional judgment. Final compliance determinations, certifications, and legal attestations remain the client’s responsibility and, where applicable, should be reviewed by qualified legal counsel or an authorized assessor.

3. Digital Products

  • Digital products (guides, checklists, templates) are licensed for the purchasing individual’s or organization’s internal use only.
  • You may not resell, redistribute, publicly share, or republish digital products, in whole or in part, without written permission from FST.
  • Digital products are provided “as is” for general educational and informational purposes. They are not a substitute for a formal compliance assessment, legal review, or engagement with a qualified consultant for your specific environment.

4. Services & Engagements

  • Service engagements booked through this site are subject to the scope, timeline, and fees described on the relevant product/service page and, where applicable, a signed Statement of Work (SOW) or engagement letter, which will govern in the event of any conflict with this page.
  • Client is responsible for providing timely, accurate information and access needed to complete the engagement (e.g., AWS account access for a Cloud Permission Risk Review, relevant policy documents for a GRC Advisory engagement).
  • Delays caused by the client’s failure to provide required information or access may extend delivery timelines without penalty to FST.

5. Payments

  • All prices are listed in U.S. Dollars. Payment is processed securely through our payment processor at time of purchase or per the terms of your SOW.
  • See our Refund & Cancellation Policy for details on refunds, cancellations, and rescheduling.

6. Confidentiality

FST will treat client information, systems data, and findings shared during an engagement as confidential, and will not disclose them to third parties without consent, except as required by law. A mutual Non-Disclosure Agreement (NDA) is available upon request for engagements involving sensitive data.

7. Limitation of Liability

To the fullest extent permitted by law, FST’s total liability for any claim arising from a purchase or engagement is limited to the amount paid for that specific product or service. FST is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or costs of remediation following a security incident, even if advised of the possibility of such damages.

Advisory findings and recommendations reflect a point-in-time review and professional judgment; they do not guarantee prevention of future security incidents, breaches, audit findings, or non-compliance determinations.

8. Intellectual Property

All website content, guides, templates, reports, frameworks, and methodologies developed by FST remain the intellectual property of First Step Technology LLC unless otherwise agreed in writing. Client-specific deliverables (e.g., a completed risk assessment report) are licensed to the client for their internal use upon full payment.

9. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Duval County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of this site or purchase of products/services after changes are posted constitutes acceptance of the updated Terms.

11. Contact

First Step Technology LLC

PO Box 350329, Jacksonville, FL 32235

Phone: 904-585-5499

Email: info@firststeptechnologyllc.com

NOT LEGAL ADVICE: This is a template document, not a substitute for review by a licensed attorney. Have this reviewed before publishing — especially the liability limitation and confidentiality sections, given that some of your engagements may touch regulated industries (healthcare, defense) with their own contractual requirements.